Our Privacy Commitment
As a company we are committed to protecting your personal information pursuant to the Privacy Act 1988 (Cth) and the Australian
Privacy Principles. This privacy policy is provided to make you aware of how we collect, use, manage and protect your personal
information. It applies to the company and incorporates our credit reporting policy.
What information do we collect?
Generally speaking, we collect personal information including but not limited to your name, address, date of birth, phone numbers,
email addresses, driver’s licence numbers, credit card and bank account details, trade references and social media details.
How we collect information?
There are a number of ways in which we may collect your personal information, including but not limited to:
- Directly from you, for example when you complete a credit application, or other voluntary disclosures made by you to us
from time to time; - From the public domain; and
- From third parties including but not limited to credit reporting bodies and your authorised representatives, including lawyers,
accountants and insurance brokers/providers. We understand that you may not wish to provide us with certain information,
however this may mean that we are not able to provide you with the products or services you have requested.
The company website uses cookies and other digital identifiers to collect certain information about you, your computer or other
electronic devices. Cookie are small pieces of data that are generated from our website and stored on your computer. We use
cookies for a range of reasons including to help us analyse and manage the website’s performance and how and where it is being
used. We may also use cookies to assist us with targeted advertising. You can disable the use of cookies on your computer or
device, however if you do so, part of our websites may not work properly.
How we use your personal information?
We may use your personal information for a number of purposes, including to:
- verify your identity;
- assess an application by you for credit;
- assess whether to accept a party as a guarantor;
- conduct relevant checks for credit worthiness and/or fraud;
- confirm that you have applied for credit and the amount applied for;
- exchange information with credit reporting bodies as to the status of any credit facility, both in respect of positive information
(like payment information) and negative information (like defaults); - exchange information with other credit providers as to the status of the credit facility where you are in default with other credit
providers; - assist you with enquiries or purchases;
- provide products and/or services to you, including all relevant information related to those goods/services;
- provide better or improved customer service;
- charge and bill you for products and services provided;
- collect any amounts that you may owe us;
- provide you with special offers you may find of interest;
- notify you of important changes to the functionality or content of our website, information on new or improved products and/
or services - help us properly manage our website and the products and/or services we provide;
- where required or authorised by law.
How we may disclose or share your personal information
We may share your personal information with a number of third parties, including but not limited to:
- your authorised representatives or advisers;
- credit reporting bodies (see below);
- our external advisors, including but not limited to accountants, lawyers, mercantile agents and insurance providers;
- where required or authorised by law;
- to any party that reasonably requires this information to enable us to enforce any of our rights under any agreement with
you.
Credit reporting
We may provide your personal information to credit reporting bodies from time to time in order to enable us to check and/or
assess your credit worthiness. We may collect from or give to these credit reporting bodies credit information, which includes
but is not limited to:
- particulars of your identity;
- the fact that you have applied for credit and the amount;
- the fact that you have applied to be a guarantor of a credit facility;
- the fact that we are a current credit provider to you;
- particulars of payments which have become overdue for a period of more than 60 days and for which collection has
commenced; - confirmation that payments are no longer overdue and/or that credit provided by us to you has been paid or otherwise
discharged; - that in our opinion, you have committed a serious credit infringement;
- publicly available information; and
- credit scores or risk assessments indicating an assessment of your credit worthiness.
We may disclose your credit information to various credit reporting bodies who may then provide that information to other credit
providers in order to assist those credit providers to assess your credit worthiness. We may, from time to time, use or disclose
your credit information for purposes including but not limited to:
- creating or modifying our internal credit worthiness assessment procedures;
- collecting the amounts you may owe us in relation to credit provided by us to you;
- assigning any debt owed by you to us;
- dealing with any complaints relating to the provision of credit and/or credit reporting;
- when required or authorised by law for any purposes set out in this privacy policy;
- to exercise our rights in relation to any legal proceeding in any way related to the provision of credit by us to you.
Some of the credit reporting bodies to whom we may provide credit and other information include:
- Illion Australia Pty Ltd (formerly Dun and Bradstreet)
w: www.dnb.com.au e:PACaustral@illion.com.au t: 1300 734 806 - Equifax
w: www.equifax.com.au m: PO Box 964 North Sydney NSW 2059 t: 02 9278 7333 - Creditor Watch
w: www.creditorwatch.com.au m: The Privacy Officer, Creditor Watch Limited
GPO Box 276 Sydney NSW 2001 t: 02 8188 2025
You can review or correct your personal information
You have the right to access your personal information, subject to some exceptions allowed by law. You can make a request to
review and/or correct your personal information or ask us to stop using it by notifying us in writing. We may take steps to verify
your identify before providing you access to your personal information, however you can help us maintain the accuracy of your
information by notifying us of any change in your personal details.
Complaint
You may notify us in writing of any privacy complaint you may have in relation to our handling of your personal information. Our
privacy officer will acknowledge your query/complaint in writing within 7 days and we will aim to investigate and resolve the
issue within 30 days of receiving your communication.
However, if you are not satisfied with our handling of your complaint, or you think that we have not complied with our obligations
under the Privacy Act, you may make a complaint to the Privacy Office of the Australian Information Commissioner, whose
details are below:
Telephone: 1300 363 992. If calling from outside Australia call: + 61 2 9284 9749
Email: enquiries@oaic.gov.au
Facsimile: 02 9284 9666
Post: Sydney Office: GPO Box 5218 Sydney NSW 2001
Canberra Office: GPO Box 2999 Canberra ACT 2601
https://forms.business.gov.au/aa/oaic/privacy-complaint
Changes to this privacy policy
If we update this privacy policy, the updated version will be available on our website. You may also request a copy by emailing
us at privacy@sunbeamfoods.com.au or telephoning (02) 9421 3100.